Privacy policy

Privacy Policy

Effective Date: September 2026

1. Who We Are

PeachTwinkle Candle Co. is a small, online candle business based in Johannesburg, South Africa.

  • Email: info@peachtwinklecandleco.co.za

2. What Information We Collect

We only collect the information necessary to process your order and communicate with you. This includes:

  • Personal Information You Provide: Your name, email address, billing address, shipping address, and phone number.

  • Transaction Information: Details about your purchases, including payment information. (We do not store your full payment card details—this is handled securely by our payment gateway, such as Paygate (A PayFast partner).

  • Automated Information: When you visit our Shopify store, we may collect your IP address, browser type, and cookie data to help us understand how you interact with our site.

3. Why We Use Your Information

We use your personal information for the following specific reasons:

  • To process, fulfil, and ship your orders.

  • To communicate with you about your order (e.g., order confirmations, shipping updates).

  • To improve our products and website.

  • To send you marketing communications, like newsletters, but only if you have given us your explicit consent. If we email you and you did not sign up, please let us know so we may take your information off our mailing list.

4. Sharing Your Information

We will only share your personal information with third parties when it's necessary to run our business, such as:

  • Payment Processors: To securely handle your payment (e.g., Paygate).

  • Delivery Partners: To ship your order to you.

  • Shopify: As our e-commerce platform, Shopify handles your data in accordance with their own privacy policy.

We will never sell or rent your personal information to third parties.

5. Your Rights (Under South Africa's POPIA)

South Africa's Protection of Personal Information Act (POPIA) gives you rights over your personal information. You have the right to:

  • Ask us what personal information we hold about you.

  • Ask us to correct or update any incorrect information.

  • Ask us to delete your personal information.

  • Object to how we are using your information.

To exercise any of these rights, please contact us at shoppeachtwinkle@gmail.com. We'll respond as quickly as we can.

6. Cookies

We use cookies to help our website function properly and to understand visitor behaviour. You can manage your cookie preferences through your browser settings.

7. Policy Updates

We may update this privacy policy from time to time without notice. The latest version will always be available on our website.

8. Contact Us

If you have any questions about this policy or your data, please get in touch:
Email: info@peachtwinklecandleco.co.za